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What are the terms of the Return/Exchange policy?

  • Customers can exchange/return their order within 7 days after an order has been delivered.
  • Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at salam@rauda.my OR Whatsapp us the image (010-8710737) and we will validate and response back to you.
  • Once our team validated it was indeed a defective or wrong product being sent, we will send you a tracking code from Ninja Van for you to send back the parcel and it would be absolutely free return.